We understand that plans sometimes change and always aim to be as fair and flexible as possible while protecting our small business and the costs of running activities.
Customer cancellations
- 14 days or more before your activity
- Full refund or transfer to another available date.
- 7–13 days before your activity
- 50% refund or transfer to another available date.
- Less than 7 days before your activity
- Unfortunately, no refund can be offered as instructor costs and activity preparation have already been committed.
- If we are able to resell your place, we will gladly offer a full refund or transfer.
Transferring your booking
If you are unable to attend, you are welcome to transfer your booking to another person at no additional cost. Please let us know their details before the activity starts.
If Launch Point Adventures cancels
Your safety is always our priority.
If we cancel an activity due to unsafe conditions or circumstances outside our control, you may choose either:
- A full refund, or
- A transfer to another available date.
Examples include:
- Activities are cancelled only where weather or environmental conditions make the activity unsafe. This may include thunderstorms, high winds, unsafe river conditions, flooding or other conditions identified by the instructor.
- Instructor illness
- Other unforeseen circumstances that make it unsafe or impractical to operate the activity
Weather
Most activities continue in typical British weather, including light rain. Please dress appropriately for the conditions.
Activities are only cancelled when conditions are considered unsafe.
Minimum numbers
Our public sessions run regardless of participant numbers.
If you are the only person booked onto a public session, we are usually happy to provide the activity as a one-to-one experience at no additional cost. If you would prefer not to attend as a one-to-one session, we will happily offer you either a full refund or a transfer to another date.
Late arrivals
Please arrive at least 10 minutes before your booked start time.
Participants arriving more than 15 minutes after the scheduled start time may not be able to join the activity without disrupting the session. In these circumstances, the booking will be treated as a no-show and no refund will be given.
No-shows
If you do not attend your booked activity and have not contacted us beforehand, your booking will be treated as a no-show and no refund or transfer will be available.
Our discretion
We recognise that exceptional circumstances can arise. While this policy applies in most situations, Launch Point Adventures reserves the right to make reasonable exceptions where appropriate.
